Motira
Support
Questions, feedback, or something not working the way it should? We would like to hear from you.
We read every message and reply as soon as we can.
Helpful to include
- Your iPhone model and iOS version
- What you were doing when the problem happened
- A screenshot, if you have one
Common questions
Do I need an account?
No. Motira works the moment you open it. There is no sign-up and no password.
Does what I type to Onni leave my phone?
No. Onni runs entirely on your iPhone and makes no network connection. What you type is not sent to us or to anyone else.
Do sounds and programs work offline?
A set of sounds and programs is built into the app. Others download the first time you play them and then work offline. To download everything at once, for a flight for example, go to Profile in the app.
How do I restore my subscription on a new phone?
Sign in with the same Apple Account, open Motira, go to Profile and tap Restore purchase.
How do I cancel Motira Premium?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Motira and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period or free trial to avoid being charged for the next one.
How do I get a refund?
Apple handles payments and refunds for App Store purchases. You can request one at reportaproblem.apple.com.
Can I turn off the vibrations during breathing?
Yes. Go to Profile in the app and turn Haptics off.
Can I turn off analytics?
Yes. Go to Profile in the app and turn analytics off. Motira never sends what you type, your mix names or your favorites. The Privacy Policy lists exactly what is sent.
If you need help right now
Motira is not an emergency service, and our inbox is not watched around the clock.
If you are in immediate danger, call 911. To talk with someone now in the US, call or text 988. Outside the US, findahelpline.com lists free services in your country.